Privacy Policy
Effective Date: 11/1/2024
Introduction
Welcome to StreamLion Business Group LLC ("us", "we", or "our"). At StreamLion, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our web platform (StreamLion Routing Platform) and mobile application (StreamLion Delivery App). By accessing or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect and process various types of information when you interact with us, including but not limited to:
Personal Information:
- Basic contact details: name, email address, phone number
- Account credentials: username and password
- Company information: business name, address
Usage Information:
- Platform interaction data: login times, feature usage, settings preferences
- Mobile app usage: GPS location data, delivery status updates, route information
- Device information: IP address, browser type, mobile device ID, operating system, date/time stamps
- Performance metrics: app crashes, technical issues, response times
Cookies and Similar Technologies:
We use cookies, web beacons, and other tracking technologies to enhance your experience on our platform. These technologies help us:
- Maintain your session and preferences
- Analyze usage patterns and trends
- Improve platform performance
- Enhance security features
- Provide personalized experiences
Communication Data:
- Customer service interactions
- In-app messaging and notifications
- Platform-generated alerts and updates
- Support ticket information
- Driver-customer communication logs
How We Use Your Information
We use the collected information for:
- Providing and optimizing our routing and delivery services
- Processing and managing delivery operations
- Real-time tracking and status updates
- Authentication and security
- Performance monitoring and optimization
- Customer support and issue resolution
- Service improvement and feature development
- Analytics and business intelligence
- Regulatory compliance and reporting
- Communication about service updates and features
Data Sharing and Disclosure
We may share your information with:
Service Providers:
- Cloud hosting providers
- Payment processors
- Analytics services
- Navigation and mapping services
- Customer support tools
- Communication service providers
Legal Requirements:
- Court orders and legal processes
- Regulatory authorities
- Law enforcement requests
- Protection of legal rights
Business Transfers:
If StreamLion Business Group LLC undergoes a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of the transaction.
Your Rights
You have the right to:
- Access and request copies of your personal information
- Correct any inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Opt-out of certain data collection and processing
- Export your data in a portable format
- Withdraw consent for optional features
- Manage notification preferences
Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption of data in transit and at rest
- Regular security audits
- Access controls and monitoring
- Secure data backup systems
- Incident response procedures
However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes through our platform or via email. Changes are effective when posted.
Contact Us
If you have any questions or concerns about this Privacy Policy, please communicate with us by using the contact form on the streamlion.ai webpage.
Conclusion
Thank you for taking the time to read our Privacy Policy. By using our services, you acknowledge that you have read and understood this policy and consent to the practices described herein. Your continued use of our services after any changes to this Privacy Policy signifies your acceptance of those changes.