Terms of Service

Effective Date: 11/1/2024

1. Acceptance of Terms

Welcome to StreamLion Business Group LLC ("us", "we", or "our"). These Terms of Service govern your use of the StreamLion Routing Platform and StreamLion Delivery App (collectively, "our Services"). By using our Services, you agree to comply with these terms. If you do not agree with these terms, please do not use our Services.

2. Use of Services

2.1 Platform Access

You may use our Services for lawful logistics and delivery operations in accordance with these Terms of Service. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Disrupt or interfere with our platform or networks
• Compromise the security or integrity of our systems
• Share your account credentials with unauthorized users
• Reverse engineer or attempt to extract our source code

2.2 Mobile Application Use

When using the StreamLion Delivery App, you agree to:

• Maintain accurate GPS services and location sharing
• Keep the application updated to the latest version
• Report any technical issues promptly
• Use the app only for authorized delivery operations
• Maintain proper internet connectivity during operations

3. Communication Services

Our Services include real-time communication features between dispatchers, drivers, and customers. By using these features, you agree to:

• Send messages only for legitimate business purposes
• Maintain professional communication standards
• Use notification features responsibly
• Respond to time-sensitive communications promptly
• Comply with all applicable communication regulations

4. User Content and Data

4.1 Content Ownership

You retain ownership of any content you submit through our Services. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for operating and improving our Services.

4.2 Route and Delivery Data

You acknowledge that:

• Route optimization data remains our intellectual property
• Delivery performance metrics may be used for service improvement
• Aggregate data may be used for analytics and reporting
• Historical delivery data is retained per our data retention policies

5. Privacy

You acknowledge that:

Your use of our Services is governed by our Privacy Policy, which details our data collection, use, and protection practices. By using our Services, you consent to the practices described in the Privacy Policy.

6. Intellectual Property

Our Services, including algorithms, software, interfaces, and documentation, are the property of StreamLion Business Group LLC or its licensors and are protected by intellectual property laws. You may not:

• Copy or reproduce any part of our Services
• Create derivative works based on our platforms
• Remove any copyright or proprietary notices
• Use our intellectual property without authorization

7. Service Standards

7.1 Platform Availability

We strive to maintain 99.9% platform uptime but do not guarantee uninterrupted access. We reserve the right to:

• Perform scheduled maintenance
• Deploy urgent updates
• Modify features and functionality
• Suspend access for security reasons

7.2 Support Services

We provide support through:

• In-app help features
• Email support
• Emergency contact procedures
• Documentation and training materials

8. Termination

We reserve the right to terminate or suspend access to our Services:

• For violation of these Terms
• For extended periods of inactivity
• For suspicious or fraudulent activity
• Upon contract expiration
• For non-payment of fees

9. Limitation of Liability

To the maximum extent permitted by law, StreamLion Business Group LLC and its affiliates shall not be liable for:

• Service interruptions or data losses
• Delivery delays or routing errors
• Indirect or consequential damages
• Lost profits or business opportunities
• Third-party claims or damages

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes are effective upon posting the updated Terms on our platform. Continued use of our Services after any changes signifies your acceptance of those changes.

11. Contact Us

For questions or concerns about these Terms of Service, please communicate with us by using the contact form on the streamlion.ai webpage.

Conclusion

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service. These Terms constitute the entire agreement between you and StreamLion Business Group LLC regarding the use of our Services.